Shipping Policy
At ZachaBacha.com, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the details of our shipping procedures, timelines, and associated costs.
Order Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation in Lahore.
- Orders are typically processed within 2-5 business days after payment confirmation all over Pakistan.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing time may be extended during peak seasons or due to unforeseen circumstances.
Shipping Charges
- Shipping costs are calculated based on the weight of the order, shipping method, and delivery location.
- Customers will be informed of applicable shipping charges at checkout before confirming their order.
- Free shipping may be offered for orders exceeding a specified amount.
Order Tracking
- Once an order is shipped, a tracking number will be provided via Email, SMS, or WhatsApp.
- Customers can track their orders through our website Order Tracking Page or the courier’s tracking portal.
- If you do not receive tracking details, please contact us at info@zachabacha.com.
Delivery Issues
Delayed or Lost Orders
- In case of shipping delays, customers should allow additional time before contacting support.
- If an order is lost in transit, we will assist in tracking the package and providing a resolution.
- ZachaBacha.com is not responsible for delays due to natural disasters, strikes, or courier service disruptions.
Incorrect Shipping Information
- It is the customer’s responsibility to provide accurate shipping details at checkout.
- If an order is returned due to incorrect address information, re-shipping charges may apply.
Damaged or Missing Items
- If you receive a damaged product, please report it within 7 days of delivery.
- Customers may be required to provide photographic evidence of the damaged product.
- If an item is missing from your order, contact us at info@zachabacha.com.
Return of Undelivered Packages
- If a package is returned to us due to incorrect address details or non-collection, we will notify the customer.
- Re-delivery charges may apply in such cases.
- If a package is refused upon delivery, it will be processed according to our Refund and Return Policy.
Contact Information
If you have any questions regarding our Shipping Policy, please contact us:
ZachaBacha.com
Email: info@zachabacha.com
By placing an order with ZachaBacha.com, you acknowledge that you have read, understood, and agreed to our Shipping Policy.
