Zacha Bacha FAQs
Zacha Bacha is a healthcare and lifestyle platform for women and children in Pakistan specializing in high-quality and affordable, essential products for women and children. We offer a wide range of items, including healthcare, maternity, organic, beauty, and lifestyle products.
Yes Zacha Bacha (PRIVATE) LIMITED is registered with GOVT of Pakistan with Corporate Unique Identification No. 0278609
Zacha Bacha is based in Lahore, Pakistan and serves customers nationwide through healthcare maternity clinics and online store.
You can place an order directly through our website www.ZachaBacha.com. Simply search or browse our products, add products to your cart, and proceed to checkout.
We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery (COD) for your convenience.
Yes, we offer nationwide delivery across Pakistan. Delivery times may vary depending on your location.
We offer a hassle-free return and exchange policy within 7 days of receiving your order. Items must be unused, in their original packaging, and accompanied by the original invoice.
Once your order is shipped, you will receive a tracking number via WhatsApp, Email or SMS. You can use this number to track your order on our website track order page or the courier service's platform.
Yes, we frequently run discounts, promotions, and seasonal sales. Follow us on social media and keep visiting our website frequently to stay updated on the latest offers.
You can reach our customer support team via email at info@zachabacha.com and call or whatsapp us at +92 333 3345 142. We’re available in official working hours (09:00 am - 05:00 pm) to assist you with any queries.
Currently, Zacha Bacha operates exclusively online. Our warehouse (store) is located in Lahore but not publicly operational. However, we ensure a seamless experience with fast delivery, high quality products, and excellent customer service.
You are protected when:
If the items delivered to you do not match your order, please contact us immediately. We will arrange for a return or exchange at no additional cost to you.
If the product you received differs significantly from its description on our website (e.g., color, size, design, or features), we will gladly offer a replacement, refund, or exchange.
If the product you received is defective or not functioning as promised, we will either repair, replace, or refund the item, depending on the situation.
Contact our customer support team within 7 days of receiving your order.
Provide your order number, photos of the issue, and a brief description of the problem.
Our team will guide you through the return or exchange process and ensure a quick resolution.
At Zacha Bacha, your satisfaction is our priority, and we are committed to making your shopping experience safe and hassle-free!
