Exchange Policy
At ZachaBacha.com, we strive to ensure customer satisfaction by offering a seamless exchange process. Please review our exchange policy below:
Eligibility for Exchange
- Items must be returned for exchange within 7 days from the date of delivery.
- Products must be unused, in their original packaging, and accompanied by a proof of purchase.
- Items that are damaged due to misuse, improper handling, or wear and tear are not eligible for exchange.
Non-Exchangeable Items
- Perishable goods, intimate products, personal care items, and hygiene products cannot be exchanged.
- Customized or personalized products are not eligible for exchange unless defective or damaged upon delivery.
Exchange Process
- Contact our customer support team via Email, SMS, and WhatsApp to initiate the exchange request.
- Provide order details and a reason for the exchange.
- Our team will review the request and provide instructions for returning the item.
- Once received, we will inspect the product and process the exchange.
Exchange Shipping Costs
- Customers are responsible for return shipping costs unless the exchange is due to a defect or error on our part.
- If a replacement item is unavailable, customers may opt for a store credit or refund.
Processing Time
- Exchange requests are processed within7 business days after we receive the returned product.
- Customers will be notified via Email, SMS, or WhatsApp regarding the status of their exchange request.
For any questions or concerns, please contact us at:
ZachaBacha.com
Email: info@zachabacha.com
