Shipping Policy
At ZachaBacha.com, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the details of our shipping procedures, timelines, and associated costs.
Order Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation in Lahore.
- Orders are typically processed within 2-5 business days after payment confirmation all over Pakistan.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing time may be extended during peak seasons or due to unforeseen circumstances.
Shipping Charges
- Shipping costs are calculated based on the weight of the order, shipping method, and delivery location.
- Customers will be informed of applicable shipping charges at checkout before confirming their order.
- Free shipping may be offered for orders exceeding a specified amount.
Order Tracking
- Once an order is shipped, a tracking number will be provided via Email, SMS, or WhatsApp.
- Customers can track their orders through our website Order Tracking Page or the courier’s tracking portal.
- If you do not receive tracking details, please contact us at info@zachabacha.com.
Delivery Issues
Delayed or Lost Orders
- In case of shipping delays, customers should allow additional time before contacting support.
- If an order is lost in transit, we will assist in tracking the package and providing a resolution.
- ZachaBacha.com is not responsible for delays due to natural disasters, strikes, or courier service disruptions.
Incorrect Shipping Information
- It is the customer’s responsibility to provide accurate shipping details at checkout.
- If an order is returned due to incorrect address information, re-shipping charges may apply.
Damaged or Missing Items
- If you receive a damaged product, please report it within 7 days of delivery.
- Customers may be required to provide photographic evidence of the damaged product.
- If an item is missing from your order, contact us at info@zachabacha.com.
Return of Undelivered Packages
- If a package is returned to us due to incorrect address details or non-collection, we will notify the customer.
- Re-delivery charges may apply in such cases.
- If a package is refused upon delivery, it will be processed according to our Refund and Return Policy.
Contact Information
If you have any questions regarding our Shipping Policy, please contact us:
ZachaBacha.com
Email: info@zachabacha.com
By placing an order with ZachaBacha.com, you acknowledge that you have read, understood, and agreed to our Shipping Policy.
Visit our Zacha Bacha STORE for more Healthcare and Maternity products
Visit our Maternal Care Website for more Healthcare and Maternity products
